Rafi Katanasho

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Is ITIL (Information Technology Infrastructure Library) still relevant in the digital world? The short answer is...yes. The longer answer is: it depends on your organization's understanding and application of ITIL. In order to best answer the question it's important to take a step back and examine the goals and intent of ITIL. Quick refresher on ITIL Documented Common Sense - Don Page 1. The best definition of ITIL comes from Dr. Don Page, one of the authors of ITIL, who simply refers to it as ‘Documented Common Sense.' 2. Put differently, it's a set a good practices for IT service management aimed at providing guidance to questions like: What services should we offer and to whom? How do we create value for our customers? How do we define service quality? 3. Simply put, it's aimed at providing guidelines for IT to deliver high quality and cost-effective business valu... (more)